Emma is dedicated to finding ways to remove barriers to social inclusion for marginalised and disenfranchised people - maximising their potential, quality of life and life outcomes. She has worked in services supporting LGBTQI+ people, early school leavers, asylum seekers and the long term unemployed. Her PhD in psychology focused on effective ways to support people from all backgrounds who were not flourishing in education. Since then, she has worked on projects addressing inclusion in education, on best practice in juvenile justice and trauma informed practice in healthcare and educational settings. She is passionate about the role TIP can play in transforming the experiences of people using services. A Senior Project Specialist with Quality Matters, Emma’s role in TIP is in design, training and implementation of TIP in organisations.