.Juliana has worked at Quality Matters since 2018. She supports research projects on evaluation, impact and outcome measurement, strategic planning as well as improvement of service delivery. Juliana is also a co-assessor for the Trauma Informed Care train the trainer programme. Experience With a 5-years training in the interdisciplinary analysis of social and public policy issues and a self-developed behavioural sciences approach, Juliana’s work experience has spanned both public and private agencies, developing literature reviews supporting the development of measurement tools and undertaking research to inform decisions on service delivery. Qualifications Juliana completed a Bachelor’s degree in Government and International Relations with public management. Why I do what I do “I am interested in conducting in-depth research that can support improvement of social services. By working at Quality Matters, I have the opportunity to apply my strong research background to meaningful projects that have great potential to translate in better social outcomes”.